Help Center

Guides for drivers and hosts, answers to the questions we get most, and a direct line to our team when you need a person.

Step-by-step guides

Find a parking spot

  1. 1.Open Find a spot and allow location access, or pan the map to the area you need.
  2. 2.Use filters for covered, gated, EV charging or camera-monitored spaces.
  3. 3.Open a listing to see photos, the exact price per hour and the cancellation policy.
Browse spaces

Book and pay

  1. 1.Pick your start and end time — the total price, service fee and taxes are shown before you pay.
  2. 2.Pay securely through our payment provider. Card details never touch our servers.
  3. 3.Your booking appears instantly under My bookings with a check-in code.
See pricing

Check in and out

  1. 1.On arrival, open the booking and show or read out your 16-character check-in code.
  2. 2.The host scans or types the code to confirm you have arrived.
  3. 3.Check out when you leave so the space is released for the next driver.
My bookings

List your space

  1. 1.Go to List a space, add a title, photos, address and pin the exact spot on the map.
  2. 2.Set your hourly and daily price, amenities and cancellation policy.
  3. 3.Publish. Your listing appears in search straight away and you can pause it any time.
List a space

Get paid as a host

  1. 1.Earnings are added to your wallet after each completed booking.
  2. 2.Funds clear after a 24-hour hold that covers disputes and no-shows.
  3. 3.Request a payout from Earnings & payouts once your available balance is cleared.
Earnings & payouts

Stay safe & resolve issues

  1. 1.Message the other party in-app so the conversation stays on record.
  2. 2.If something goes wrong, raise a dispute from the booking within 48 hours.
  3. 3.Our team reviews disputes and can issue refunds or hold host payouts.
Contact support

Frequently asked questions

Email us

Write to lumoroxpark@gmail.com. We reply within 1–2 business days.

Support ticket

Send us the details in-app and track the reply against your account.

Open a ticket

Report a problem

Unsafe space, suspicious listing or a bug? Report it and we will investigate.

Report

Looking for the legal detail? Read our Terms of Service, Refund & Cancellation Policy and Privacy Policy.