Privacy Policy

This platform is operated by Parking Space Management, trading as LUMORO X PARK. Parking Space Management is the data controller responsible for personal data processed through the service, and any reference to LUMORO X PARK in this notice means Parking Space Management.

We collect personal data necessary to operate a secure marketplace, including:

• identity and contact data — name, email address, contact number, profile photo;
• account data — login credentials, host or driver status, ratings and trust score;
• vehicle data — licence plate number, make and model, used for booking verification;
• location data — precise geolocation, used to display nearby parking options and listing addresses;
• transaction data — bookings, cancellations, payouts, disputes and support messages;
• technical data — device identifiers, IP address and usage telemetry.

• To create your account and provide the booking, hosting and check-in service — performance of our contract with you.
• To process payments, payouts and refunds — performance of our contract and legal obligation.
• To prevent fraud, resolve disputes and keep the platform secure — our legitimate interests.
• To improve the product and provide customer support — our legitimate interests.
• To send marketing communications — your consent, which you can withdraw at any time.

Payments on LUMORO X PARK are collected by UPI transfer to the business's bank account through your own UPI app. LUMORO X PARK does not store credit card numbers or banking credentials on its own servers, and refunds are issued by UPI transfer to the account the payment came from.

We share personal data only with:

• the booked Host — necessary vehicle details (licence plate, make, model) and Driver contact info, to ensure legitimate property access and security verification;
• the Driver — the Host's contact details and space access instructions for the booked window;
• our bank, which receives UPI payments for bookings, Host Pro subscriptions and payouts;
• service providers and subprocessors that host our infrastructure, provide mapping, and support customer service;
• professional advisers (legal and accounting) and authorities, where required by law.

We do not sell your personal data.

We keep personal data only as long as needed for the purposes above. Booking, payout and dispute records are retained for as long as required for tax, accounting and fraud-prevention purposes, after which data is deleted or anonymised. Closing your account removes your profile from the marketplace.

Subject to the law applicable to you, you may request access to your data, correction of inaccurate data, deletion, restriction of processing, portability, and you may object to processing or withdraw consent. You also have the right to complain to your local data protection authority. We aim to respond to requests within one month.

We apply appropriate technical and organisational measures to protect personal data, including encryption in transit, row-level access controls on our database, and restricted administrative access. No system can be guaranteed completely secure, so please use a strong, unique password.

We use essential cookies and local storage to keep you signed in and to remember your preferences. Any analytics cookies are used only to understand aggregate product usage. You can clear or block cookies in your browser, but essential cookies are required for sign-in to work.

For any privacy request or question, contact us through the in-app support channel. See also our Terms of Service and Refund & Cancellation Policy.