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Refund & Cancellation Policy

Last updated 27 July 2026

This policy explains when a booking can be cancelled, when money is returned, and how to raise a dispute. It applies to all parking bookings and subscriptions purchased on LUMORO X PARK, operated by Parking Space Management.

1. Host-controlled cancellations

Cancellation policies on LUMORO X PARK are set individually by each Host. Drivers must review the cancellation tier displayed on the listing before confirming a booking:

  • Flexible: full refund (including service fees) if cancelled up to 1 hour before the scheduled start time.
  • Moderate: full refund (including service fees) if cancelled up to 12 hours before the scheduled start time.
  • Strict: full refund (including service fees) if cancelled up to 24 hours before the scheduled start time. No refunds are issued for cancellations made less than 24 hours before the start time.

The applicable tier is shown on the listing page, on your booking, and in the cancellation dialog before you confirm.

2. Late cancellations and no-shows

If a Driver cancels after the Host's specified deadline, or fails to show up for the booking, no refund is issued and the Host is credited their earnings according to the platform terms.

3. Driver protection & disputes

Drivers are eligible for a 100% full refund regardless of the Host's policy if:

  • the designated parking space is inaccessible, occupied by another vehicle, or does not exist; or
  • the space drastically misrepresents the description provided in the listing.

To claim a driver-protection refund, the Driver must file a formal dispute through the LUMORO X PARK app within 24 hours of the booking's scheduled end time. Host earnings are held in escrow during this period to ensure safe resolution.

4. Host Pro subscriptions

Host Pro subscriptions are separate from parking bookings. You may cancel a subscription at any time from your billing settings; access continues until the end of the paid billing period. If you are not satisfied with a subscription payment, you can request a full refund within 30 days of the charge date.

5. How refunds are processed

Payments on LUMORO X PARK are collected by UPI transfer to the business's UPI ID from your own UPI app. Approved refunds are issued by LUMORO X PARK by UPI transfer to the account the payment came from. Once a refund is issued, it typically appears within 5–10 business days, depending on your bank.

You can contact our support team through the app for any questions about a refund or a billing receipt.